Visitor Information

What visitors need to know before they visit:

The?Powerhouse Museum, Sydney Observatory and Museums Discovery Centre?have reopened to limited numbers of visitors, using a free, timed-entry ticket system.

What’s open:

What’s closed?in order?to comply with NSW Health guidelines:

  • Cloaking facilities
  • Pram parking
  • The Members lounge
  • There are presently no events?or public programs
  • Interactive or high-touch?exhibitions, including?Experimentations?and?The Wiggles Exhibition
  • Theatre spaces including?The Kings Cinema
  • Night and day tours at Sydney Observatory

What we’re asking visitors to do to keep everyone safe:

  • Don’t visit if you’re unwell, have experienced cold or flu symptoms in the last 14 days, nor have returned from overseas or any known hotspot in the last 14 days.
  • Book a free timed-entry ticket online
  • Provide your name and contact details when booking or on entry to support contact tracing.
  • Anyone booking tickets on behalf of others is required to provide those people’s contact details, if requested.
  • Arrive for the time booked and wait to be checked in by staff.
  • Bring a credit or debit card for any on-site purchases (we won’t be accepting cash).
  • Avoid bringing large bags (you’ll have to carry any bag at your side or on your front).
  • Don’t visit in a large group?(it’s ok to visit with members of your household)
  • Consider downloading the?COVIDSafe?app.

During your?visit:

  • Use the hand-sanitiser provided on arrival.
  • Keep at least 1.5 metres distance from others at all times.
  • Wait in a marked queue or go elsewhere if a particular space has too many people.
  • Allow less-mobile visitors to use elevators first or consider using the?ramps.
  • Cough and sneeze into elbows or a?tissue, and?put the tissue in a bin.
  • Wash hands with soap for at least 20 seconds in our restrooms.
  • Visitors who don’t comply with these conditions will not be admitted or will be asked to leave to ensure the safety of all.

What?we are?doing to keep everyone safe:

  • There are separate entry and exit doors, floor markings and signage to help visitors maintain safe distances.
  • Each space has a maximum capacity, based on the rule of 1 person per 4 square metres. Please follow instructions from staff.
  • We’re cleaning frequently with hospital-grade disinfectants, and high-touch items are sanitised after each use.
  • We’ve provided hand sanitisers at the entry and at various places throughout the building.

Ticket FAQs